Marikl Privacy Policy — Your Data Is Safe With Us

1 Introduction & Privacy Commitment

Marikl takes your privacy seriously. We believe your personal data belongs to you, and protecting it is our responsibility. This Privacy Policy ("Policy") transparently explains what information Marikl collects, how it is collected, why it is used, and how it is kept secure.

This policy applies to the Marikl website, mobile app (where applicable), and all associated services. Our privacy policy has been developed in accordance with international data protection standards.

If you have any questions about this policy, please reach out to our support team directly.

2 What Information We Collect

Marikl collects your information in two main ways — what you provide directly, and what is gathered automatically as you use the platform.

Information Provided Directly

• Name, email address, and mobile number (collected at registration).
• Date of birth (for age verification).
• National ID or passport number (for KYC verification).
• Payment details — Mobile Pay/Nagad number or bank account information.
• Information provided in support tickets.

Automatically Collected Information

• IP address and device type.
• Browser type and operating system.
• Activity logs on the platform — pages visited and games played.
• Transaction history and betting records.
• Cookie and local storage data.

3 How We Use Your Information

Marikl uses your information only for specific and legitimate purposes. Your data is never used for anything unnecessary or unauthorized.

• Account Management: For registration, login, and profile updates.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues and provide support.
• Security & Fraud Prevention: To detect suspicious activity.
• Legal Obligation: To meet regulatory and compliance requirements.
• Platform Improvement: Analyzing usage patterns to improve your experience.
• Promotional Communications: To send you offers and bonus information only with your consent.

4 Data Sharing & Disclosure Policy

Marikl may share your personal information with third parties in limited and specific circumstances, always in a secure and compliant manner.

When Your Data May Be Shared

• Payment Provider: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the information necessary to process transactions.
• Identity Verification Services: With an approved verification provider during the KYC process.
• For Legal Requirements: Under a court order or government directive.
• Anti-Money Laundering: As required by financial regulatory authorities.
• Technology Partners: Service providers that support platform operations — they may only use your data within the limits of their contractual obligations.

We Never

• Selling your data to advertisers.
• Sharing data with third parties for marketing without your consent.
• Sharing gaming history or financial data unnecessarily.

5 Cookies & Tracking Technologies

Marikl uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help make the site easier and safer to use.

Cookie Types

• Essential Cookies: To maintain login sessions and ensure security — the site cannot function properly without these.
• Performance Cookies: For analyzing page load times and crash reports.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which features are used most — these are anonymous.

6 Data Protection Methods

Marikl follows industry-leading technical and procedural measures to keep your data secure. Our security framework is outlined below:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Server-level protection against DDoS and hacking attacks.
• Regular Security Audits: Regular vulnerability testing by third parties.
• Least Privilege Access Policy: Staff can only access information necessary for their specific work duties.
• Data Masking: Payment details are partially masked.

7 Data Retention Period

Marikl does not retain your data longer than necessary. A specific retention period is set for each type of information:

• Account Information: For the duration of account activity and 5 years after closure (as required by law).
• Transaction Records: 7 years (in accordance with financial regulatory guidelines).
• KYC Documents: 5 years after account closure.
• Gaming Log: 1 year.
• Support Conversation: 2 years.
• Marketing Consent Records: 3 years after consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized.

8 Your Privacy Rights

As a Marikl member, you have the following rights over your personal data:

To exercise these rights, email us at support@marikl.net or Help Center Send a request from your account. Responses are typically provided within 30 days.

9 Minor Privacy Protection

Marikl is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age is verified at the time of registration.
• If a minor is found to have created an account, it will be closed immediately and all associated data will be deleted.
• If you believe your child has used Marikl, please contact us immediately at support@marikl.net.

10 Privacy Policy Updates

Marikl may update this Privacy Policy from time to time. When changes are made:

• You will be notified by email or on the platform before any significant changes take effect.
• The date of the change will be updated at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

11 Contact & Complaints

For any privacy-related questions, concerns, or requests, please get in touch with us:

• Email: support@marikl.net
• Help Center: Help Center Page Submit a ticket from.
• Response Time: Usually within 48 hours.

When a privacy violation is reported, Marikl will provide an initial response within 72 hours and complete the investigation within 30 days.